Privacy Policy

Privacy Policy Overview

Introduction

Dear Customer,

We appreciate your interest in data protection and would like to provide you with an easily understandable overview of our data protection processes.

Our aim is to offer you an outstanding customer experience while ensuring your privacy, which means you can always trust us. Transparency and honesty are at the core of our relationship with you. Your trust in our service allows us to provide a great customer experience, and we thank you for your cooperation.

About Us

We are an innovative laundry service provider with commercial registration number: 1010780878. You can always reach us through one of the following methods:

By visiting our website, registering, or requesting services, you agree to this privacy policy.

As data controllers, we determine how we process your personal data, for what purposes, and by what means. While we are legally required to provide you with the following information, we do this primarily because we believe that partnerships should always be based on honesty.

As data controllers, we ensure that all our processing activities comply with legal requirements. If you have any questions about data protection, you can contact our data protection team at any time by sending an email to [email protected]. We promise to be your point of contact for any questions regarding data protection.

Right to Amend

We reserve the right to update this privacy policy in accordance with legal provisions. We will inform you of any significant changes, such as changes in processing purposes. In such cases, we will not process your personal data without obtaining your consent for the amendments.

Privacy is Your Right and You Have a Choice

As a customer, you have the option to choose what information you wish to share with us. Of course, we need some information to fulfill our contract. However, this does not always require all the data you can provide us.

Data Processing

We only use the personal data required to serve you, which is essential for us to provide our services. Without your consent to use your data, you will not be able to access our services.

You also have the following rights at any time:

  • Right to Review the Privacy Policy: You have the right to review and approve the privacy policy before we process your personal data.
  • Right to Access: You have the right to be informed about the data we store and process related to you.
  • Right to Rectification: If you notice that the stored data is incorrect, you can correct your data directly in your profile.
  • Right to Deletion: You can request us to delete the data related to you that we have stored, after which your account will be deactivated.
  • Right to Data Portability: You can request us to send your stored data in a machine-readable format.
  • Right to Lodge a Complaint: If you believe we have made a mistake regarding your personal data or rights, you can file a complaint at any time by sending an email to [email protected].

What Data We Process

Your personal data is processed only in accordance with strict legal requirements. We pay special attention to ensuring that all principles of personal data processing are considered. Bask8 places great emphasis on transparency, and we only process your data within the legal framework where such processing is reasonably expected. If we conclude that the processing is not reasonably expected, we will only proceed after obtaining your explicit consent.

In the following deion of our processing activities, we indicate the categories of personal data in each case. These categories often include multiple personal data points, which are typically processed together for the stated purposes.

Personal data refers to information that can identify you or make it possible to recognize you. Generally, we process the following categories of personal data for the following reasons:

  • Contact Information: Name, mobile phone number, email address, social media identification number (if applicable).

  • Reason: We collect this data when you contact us to know whom we are speaking with and how we can assist you. This also applies when you leave comments on our social media pages.

  • Customer Location Data: Address, city, country, latitude, and longitude.

  • Reason: We need this data to serve you, automatically generating latitude and longitude to process your delivery address.

  • Profile Data (Main Data): Name, email address, mobile number, delivery addresses, date of birth.

  • Reason: This primary data is essential for providing our services. Without a mobile number, you cannot create a profile.

  • Device Information and Access Data: Device ID, device identification number, operating system, version, device location, access time, configuration settings, and internet connection information (IP address).

  • Reason: We store this information for technical reasons at every access to detect suspicious behavior early and avoid damage.

  • Order Information: Service history, invoices, service identification number, payment information, delivery address.

  • Reason: This information is added to your profile each time you place an order. It provides an overview of your interests and past requests.

  • Communication Data: Name, email address, mobile phone number, device identification number.

  • Reason: We need specific information to send you emails, SMS, or in-app notifications.

  • Payment Information: Payment method, part of credit card information, stored credit card token, expiration date, bank ID (first six numbers and last four numbers of the card).

  • Reason: We need this information to track your payments and link them to your orders.

  • Delivery Data: Name, delivery address, phone number, order identification number.

  • Reason: We provide only the data needed by our drivers and restaurants to prepare and deliver your order.

Data Transfer to Service Providers

We use various drivers for deliveries, who may be independent or third-party providers. In all cases, we share your personal data with them to facilitate delivery.

Customer Relationship Management

Your satisfaction is our primary goal, and we are eager to address all your questions. We store the content of communications in our customer relationship management system for better understanding and response.

Mergers, Acquisitions, or Ownership Changes

In the event of a merger or acquisition, we will disclose your information to the new company, ensuring they comply with data protection regulations.

Coupons

We often provide coupons to our platform users for various reasons, including rewarding loyal customers.

With Whom We Work and Where We Process Your Data

We do not share your data with unauthorized third parties. However, we engage specific service providers who have limited and strictly monitored access to some of our data. All data recipients must meet legal data protection requirements.

Data Retention Duration

We will delete your personal data only if you request it and notify us, which will also result in account deletion. However, we must also comply with other legal retention periods, such as tax data retention for six to ten years or longer in some cases. Even if you request deletion, we may still need to retain some data due to legal regulations. In such cases, we will restrict the data from further processing.

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